LEGAL

Privacy Policy

Effective date: October 1, 2026

Solaria d'Oriente Hotel respects your privacy and is committed to protecting the personal information you share with us through our website, booking channels, social media platforms and guest communication services.

This Privacy Policy explains what information we collect, how we use it, how it may be stored and how you may request access, correction or deletion of your information.

1. Who We Are

Solaria d'Oriente Hotel is operated by:

2. Information We May Collect

Depending on how you interact with us, we may collect information including:

• Name and contact information
• Email address and telephone number
• Booking and reservation information
• Stay preferences and service requests
• Website usage information
• Messages sent to our hotel through supported communication channels
• Files, images or attachments voluntarily sent to us

3. Facebook and Social Messaging Data

When you contact one of our official Facebook Pages or other supported social media accounts, we may receive information made available to us by the relevant platform in order to provide customer service.

This information may include:

• Your platform-specific user identifier
• Your display name
• The content of messages you send to us
• Images, documents or other attachments you send
• Conversation timestamps and conversation history
• The Facebook Page or social media account you contacted

We use this information solely for legitimate guest communication purposes, including responding to enquiries, supporting reservations, assisting guests before, during and after their stay, and managing customer service conversations.

We do not use private messaging data for unrelated advertising, resale of personal information or unauthorized profiling.

4. Internal Guest Communication System

Messages received through supported channels may be securely synchronized with our internal guest communication system so authorized hotel employees can manage, assign and respond to enquiries from one central workspace.

We may store conversation records where reasonably necessary to maintain service continuity, resolve guest requests, maintain operational records and comply with applicable legal obligations.

5. How We Use Your Information

We may use personal information to:

• Respond to guest enquiries
• Manage bookings and reservations
• Provide hotel and hospitality services
• Handle guest requests and complaints
• Maintain customer service records
• Improve our services and guest experience
• Protect our systems and prevent misuse
• Comply with applicable legal requirements

6. Data Sharing

We do not sell your personal information.

Personal information may be shared only where necessary with authorized hotel employees, technology providers acting on our behalf, booking partners, payment or operational service providers, or competent authorities where required by law.

Where third-party platforms such as Meta provide messaging services, their own privacy terms and platform policies also apply.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure or loss. Access to guest communication data is limited to authorized personnel based on operational requirements.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, for legitimate business needs, or where required by applicable law.

9. Your Rights and Data Deletion

You may request access, correction or deletion of personal information we hold about you.

Instructions for requesting deletion of information received through our website or supported social platforms are available on our Data Deletion page.

10. Third-Party Platforms

Our website and guest communication services may integrate with third-party platforms including Meta products such as Facebook Messenger. Your use of those platforms is also governed by the privacy policies and terms of the relevant third-party provider.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or technology. The latest version will always be published on this page.

12. Contact Us

For privacy-related questions or requests, please contact: